This blog explains what Agentic AI is and how it will help your organization’s IT service delivery and support operations and outcomes.| Joe The IT Guy
Why fragmented network data blinds your teams in a crisis and how holistic observability offers a more straightforward path.| ITOps Times
The ITIL IT service management (ITSM) body of service management best practices is now 36 years old. However, despite this longevity, there are still areas where IT organizations continue to seek help. One of these is which IT metrics to focus on, particularly for the IT service desk and corporate IT support capabilities. This includes […]| Joe The IT Guy
The 2022 Void Report came out in late 2022, It is a recommended read, and I previously summarized it here. This article focuses on one aspect of the report: why mean time to recover (MTTR) is not an appropriate metric for complex software systems.| Shaun Abram