For our Better Redress project we’ve looked at what the public needs when things go wrong online and prototyped the Online Resolution Service. It’s a clear and easily accessible place where individuals can seek redress for online harms they may have experienced – from phishing to online abuse to cyberbullying – in the form of complaints, compensation, and remedies. It aims to help right the power imbalance between tech companies and individuals by empowering people to hold them to acc...| doteveryone