Outbound & Inbound Call Centre Services Explained | Odondo
Read our go-to guide on the differences between outbound & inbound call centre services — from their purposes to their structures.| Odondo
The question of whether the call centre is still relevant or not seems to always crop up in the world of customer satisfaction. It’s easy to see why. Just picture a call centre. The image in your head probably looks something like an outsourced office space with rows upon rows of desks, agents huddled together… The post The Death of the Traditional Call Centre: Exaggeration or Truth? appeared first on Odondo.| Odondo
“Standing out from the crowd” is arguably the most common goal for businesses across any and every industry. But we think it’s safe to say that the pressure to compete has been especially hard on any store that sells online. After all, eCommerce is expected to make up a whopping 37.5% of the UK’s retail… The post Customer Lifetime Value in eCommerce | How You Can Do Better appeared first on Odondo.| Odondo
Read our go-to guide on the differences between outbound & inbound call centre services — from their purposes to their structures.| Odondo
Understanding what parts make up a customer's experience is the next step in your business understanding and influencing customer perception.| CX by Design
Establishing your business's customer experience starts with a more holistic definition of the term. We share that definition in this piece.| CX by Design
In this post, we will discuss how to elevate your brand's local customer experience along every step of the customer journey.| Rio SEO
