Outbound & Inbound Call Centre Services Explained | Odondo
Read our go-to guide on the differences between outbound & inbound call centre services — from their purposes to their structures.| Odondo
Just when you think the world of customer service has hit its limit of new terms and acronyms, a new one manages to emerge. And lately, it’s been “Customer Service as a Service” (CSaaS). This modern approach to managing customer interactions has gained attention for its innovative, pay-as-you-go, outsourced solution model. But with its rise… The post Is Customer Service as a Service Just a Buzzword? appeared first on Odondo.| Odondo
“Standing out from the crowd” is arguably the most common goal for businesses across any and every industry. But we think it’s safe to say that the pressure to compete has been especially hard on any store that sells online. After all, eCommerce is expected to make up a whopping 37.5% of the UK’s retail… The post Customer Lifetime Value in eCommerce | How You Can Do Better appeared first on Odondo.| Odondo
Read our go-to guide on the differences between outbound & inbound call centre services — from their purposes to their structures.| Odondo
Discover how outsourcing customer service can elevate your small business. Learn the benefits and strategies for effective, scalable support.| Odondo
Discover the future of customer service with our deep-dive into the top call centre technology trends expected in 2024.| Odondo
Discover how customers feel about self-service options, whether your business should be investing, and how Odondo can help improve your customer service function.| Odondo
