I just finished reading Bad Blood by John Carreyrou. It’s a fascinating account of the rise & fall of Theranos, the “innovative” blood testing company that mistook innovation for a public relations campaign. Besides its psychotically-focused leaders and their enablers, what struck me most about the story is Theranos’ approach to innovation: the siloed, need-to-know-basis […]| CX by Design
If there’s one thing that’s certain about the future, it’s that change is here to stay. The ability to constantly transform has become a top priority for organizations. Therefore, change management is now an essential business priority that can’t be overlooked or set aside. Leaders need to urgently develop change and project management competencies across all levels of an organization, from employees and managers to senior executives. This article covers the two most important things ...| Harvard Business Review
AI is transforming industries, but it’s creating opportunities for those ready to adapt. Discover 6 strategies to stay relevant and thrive in a tech-driven world.| ACS Professional Staffing
Onboarding isn't just paperwork—it's key to employee success! Discover how AI can streamline the process and boost satisfaction from day one.| ACS Professional Staffing
There are multiple ways of understanding customers, from feedback loops to ongoing customer interviews to observing customer behavior...| CX by Design
It’s true that each company has unique CX needs. It’s equally true that CX needs change over time. If you’ve discovered gaps in your CX team, what can you do to fill them? It’s been said that nothing stands still – it either moves forward or is left behind. When it comes to keeping CX […] The post CX Growth, Part 2: As an Organization appeared first on CX by Design.| CX by Design