GenAI + Agentic AI: Driving Smarter Self-Service View this article on the publisher’s website GenAI dramatically enhances the conversational and transactional efficiency of self-service solutions. By harnessing large language models (LLMs) with curated, targeted, and well-maintained datasets, genAI excels in tasks such as identifying and building intents, crafting intelligent responses, and testing conversational flows. By… Read More »GenAI + Agentic AI: Driving Smarter Self-Service The...| DMG Consulting
Conversational AI Is Ushering in Huge Contact Center Advances View this article on the publisher’s website Conversational artificial intelligence (CAI) solutions are more than just enhanced self-service. They include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process. The timing could not be… Read More »Conversational AI Is Ushering in Huge Contact Center Advances The pos...| DMG Consulting
Robotic Process Automation (RPA) is far from new. For the past 30 years, it has been evolving on an unimaginable scale, from an era of mainframes, screen scraping, and optical character recognition to today’s smartphones, machine learning, and artificial intelligence. Going beyond its status quo of automating repeatable, high-volume workflow tasks to maximize cost efficiency […] The post Contact Center RPA: Going beyond the normal appeared first on Servion Blog.| Servion Blog