Reprint: R1007M Virtually all managers in consumer businesses recognize major social, economic, and technological trends. But many do not consider the profound ways in which trends—especially those that seem unrelated to their core markets—influence consumers’ aspirations, attitudes, and behaviors. As a result, companies may be ceding to rivals an opportunity to transform the industry. For instance, the impact of the digital revolution on consumers’ daily lives is hardly a revelation....| Harvard Business Review
Make your marketing unforgettable with these 5 interactive campaign ideas. Learn how to boost engagement, drive participation, and create campaigns your audience can’t scroll past. The post Make Your Marketing Unforgettable: 5 Interactive Campaigns to Try Today appeared first on Dot.vu Blog. --- Make Your Marketing Unforgettable: 5 Interactive Campaigns to Try Today was first posted on October 22, 2025 at 9:18 am. ©2017 "Interactive Content Marketing Blog". Use of this feed is for personal...| Dot.vu Blog
Enterpret, a leader in customer intelligence, has launched a new feedback platform. This platform helps organizations analyze feedback and solve issues independently. It collects insights from more than 50 feedback channels. It also tracks customer interactions across products, support, and community discussions. Enterpret uses adaptive AI to replace manual tagging. This helps teams identify pain […] The post Enterpret Launches the First Agentic Customer Feedback Platform appeared first on ...| Martech360
GDT, a leading technology solutions integrator and managed services provider, announced the enhancement of its client-first managed services platform powered by Cisco Webex Contact Center. This next-generation, cloud-based customer experience solution is designed to help enterprises enhance agility, streamline operations, and deliver proactive, personalized interactions across every channel. This innovative platform combines GDT’s deep expertise […] The post GDT Enhances Webex-Powered Pla...| Martech360
Building a durable business is not dependent on Facebook ads or a new logo. It's tapping into the elements of humanity that never change. durable business| Schaefer Marketing Solutions: We Help Businesses {grow}
The new module provides real-time visibility into automated decisions and sets the stage for predictive optimization through AI.| Insurance Innovation Reporter
The deal adds AI-driven, context-aware knowledge management to Guidewire’s platform, supporting faster decision-making across underwriting, claims, and service.| Insurance Innovation Reporter
Anthony R. O’Donnell| Insurance Innovation Reporter
By Alexander Otto, Head of Corporate Relations at Tradebyte In the ever-evolving retail landscape, nostalgia alone no longer guarantees survival.… The post When legacy meets discount appeared first on IMRG.| IMRG
Better than a chatbot, Annette uses generative AI to use human-like reasoning to answer your potential guests' questions accurately.| Travel Outlook
Discover how healthcare organizations are rebuilding contact centers from the inside out to improve patient experience, performance, and ROI.| CH Consulting Group
Lululemon has been raising its profile in big-name sports, including a 2024 partnership with the NHL and its growing roster of sports-linked spokespeople, including PGA golfers Min Woo Lee and Max Homa, ATP tennis pro Frances Tiafoe and NFL player DK Metcalf. Now the athleisurewear mainstay will seek to score a touchdown with licensed apparel […]| Retail TouchPoints
Nordstrom is making its bid to be a major holiday destination with gift shops in every store that will feature more than 1,000 items, 90% of which will be priced under $100 and 60% under $50. In-store events will include special appearances by Santa at each store, with Nordstrom cardholders qualifying for free photos with […]| Retail TouchPoints
Calvin Klein has launched the Re-Calvin takeback program in the U.S., allowing consumers to responsibly say goodbye to apparel items from any brand and in virtually any condition. The program — powered by trade-in technology platform Trove alongside sortation and logistics partner Debrand — will sort items for reuse, recycling or responsible disposal, depending on […]| Retail TouchPoints
Now the retail media space must enter a further, critical evolution: creative enablement that unlocks brand investment.| Retail TouchPoints
The recently announced merger between independent agencies Manifest and Aisle Rocket has created a new full-service agency-also named Manifest-that combines brand storytelling, digital experience, performance marketing, and martech execution under one roof. Formed through the acquisition of Manifest by Aisle Rocket in March 2024, the consolidation responds to client demand for agile, accountable partners capable […] The post Manifest and Aisle Rocket Merge to Launch Unified Full-Service Age...| Martech360
Medallia, Inc., a leader in customer and employee experience, is growing its Frontline-Ready AI™ features. This is part of its Fall 2025 Release, which introduces mobile-first innovations. These tools empower customer-facing employees with real-time, actionable intelligence. Teams can now get insights and recommendations right away-when and where they need them. This helps improve service delivery […] The post Medallia Expands Frontline-Ready AI™ with Mobile Innovations to Accelerate Cu...| Martech360
Glassbox, a leading provider of digital experience analytics for web and mobile applications, has appointed Guy Perry as Chief Executive Officer (CEO). In this role, Perry will guide Glassbox’s strategic vision, scale its global operations and fortify its position as the preferred platform for enterprise-level digital experience insights. “At Glassbox, I see an opportunity to […] The post Glassbox Appoints Guy Perry as Chief Executive Officer appeared first on Martech360.| Martech360
Anthony R. O’Donnell| Insurance Innovation Reporter
The launch of ClaimsPay via Guidewire Marketplace deepens One Inc’s strategic partnership as Guidewire Connections begins in Las Vegas.| Insurance Innovation Reporter
The CEO argues that insurance doesn’t need to invent new technology—only to catch up with the rest of the modern software world.| Insurance Innovation Reporter
Discover why investing in customer satisfaction research is crucial for professional growth and enhanced client relationships.| Vision One Research
Editor’s Note: The Top Customer Centricity Examples article was originally written on July 19th, 2022 and was most recently updated for relevance and clarity on November 22nd, 2023 Customer centricity. Customer obsession. Customer focus. These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative upstarts. Over […] The post The 5 Top Customer Centricity Examples in 2024 appeared first on #1 Agentic AI Platform for...| #1 Agentic AI Platform for CX – Enterprise Customer Service Support – Netomi
Despite the accelerating pace of Generative and Conversational AI innovation disrupting contact centers, today’s customer experience (CX) agents are under the same pressure points as always – business performance pressures from one side and demanding customer expectations from the other. This resulting squeeze is contributing to an increase in agent turnover and an under-satisfied customer […] The post Contact Center of the Future: Empower Agents with AI Co-Pilots appeared first on #1...| #1 Agentic AI Platform for CX – Enterprise Customer Service Support – Netomi
Discover how to elevate your business through excellent customer service, emphasizing human interaction and effective outreach strategies.| Take It Personel-ly
See how forward-thinking brands are delivering personalized experiences that go beyond the basics, from AI-driven product recommendations and intuitive site navigation to timely, tailored messaging. Discover why high-quality product data is the foundation for personalization that performs, and how Akeneo Product Cloud empowers businesses to build loyalty and drive sustainable growth.| Akeneo
Discover how artificial intelligence makes the holiday retail experience merrier than ever with personalized recommendations, predictive shipping, and more.| Akeneo
Vivimos en la era de la inmediatez. Un mundo donde la velocidad del consumo y la sed de actualización constante han redefinido las reglas de la rutina. En este contexto,|
Il customer care è morto (o quasi). Per anni il customer care tradizionale è stato considerato da molte aziende un semplice centro di costo. Una necessità operativa, non un vero valore da trasferire ai propri clienti. In molti casi, i brand hanno concentrato risorse, energie e innovazione sul prodotto, trascurando la qualità dell’esperienza di relazione ... Leggi tutto L'articolo Dal customer care al customer share: usare il live per trasformare l’assistenza in community proviene da Q...| Qapla'
Nel 2025 vince chi gestisce il post-acquisto: tracking chiaro, notifiche proattive e resi semplici riducono WISMO e aumentano retention e margini.| Qapla\'
ESG (Environmental, Social, and Governance) and CX (Customer Experience) are no longer separate strategies. In 2026, they will intersect to shape how brands earn trust, loyalty, and long-term growth. Customers increasingly expect that their experiences reflect ethical practices, transparent operations, and measurable sustainability. Below are six key questions that reveal how ESG and CX will […] The post Top Trends in ESG and CX for 2026: Sustainability Meets Experience appeared first on BA...| BARE International
Discover how retail price audits by BARE ensure accuracy, compliance, and competitiveness for your business.| BARE International
Smart Communications’ acquisition of Joisto strengthens its cloud-first portfolio with modern archiving capabilities, expanding its presence in the Nordics and positioning it as a more comprehensive CCM-IXM platform provider.| Aspire Customer Communications Services Ltd
From flooding to strong winds that can bring down trees and telephone poles, severe weather can bring significant challenges. As we prepare for the arrival ...| philadelphia.comcast.com
Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances that follow the news. Top 11 News from this Week In Marketing Automation news this week… Later and Mavely Unveil Swipe Up, the Creator Commerce Summit Bringing the Industry Together IRL Later and Mavely are […] The post MarTech360’S Weekly News Roundup With Later, Iterable, dentsu, Integral Ad Science, Adobe And More! appeared...| Martech360
What happens when your customers bounce between channels and no one notices? When emails, apps, and stores don’t talk to each other, you lose more than a sale. You lose trust. You lose loyalty. A unified customer journey changes that. It connects every touchpoint. It makes experiences seamless. It boosts ROI and customer lifetime value. […] The post The Martech Playbook for Orchestrating a Unified Customer Journey appeared first on Martech360.| Martech360
In Part 1, we looked at why so many B2B portals fail. The short version: most companies launch platforms that buyers simply do not want to use. Adoption is low, ROI is elusive, and sales reps still carry the bulk of orders. The good news is that adoption is not a mystery. Companies that succeed […] The post How to Build Digital Experiences Buyers Will Actually Use (Part 2) appeared first on Kibo Commerce.| Kibo Commerce
Many small businesses don’t have the budget to hire a PR team, so what does that mean if a crisis arises? Joining us on the latest episode of The Small Business Show is Michele Ehrhart, Crisis Communications Expert, Former VP of Communications for FedEx, Speaker, and Author of Crisis Compass. Ehrhart urges business owners to […]| ASBN Small Business Network
I didn’t choose a career in crisis communications — it chose me. Like many people who graduate with a degree in communications, I started out in advertising — the shiny, happy side of the marketing–communications–public relations world. It was fast-paced, creative, and client-focused. Over time, I built expertise in branding and PR and found my […]| ASBN Small Business Network
Welcome to The Roadmap with host Lee Heisman. Today, we’re joined by Tara Garrett, CEO and founder of Food Truck South, who has nearly 15 years of experience transforming the food truck industry through designing and building custom mobile kitchens. Leveraging her extensive background in the restaurant and bar sectors, Garrett combines practical expertise with […]| ASBN Small Business Network
Effective leaders focus on small, deliberate adjustments to keep their organizations aligned rather than chasing grand transformations. On today’s episode of The Small Business Show, Geoff Tuff and Steven Goldback share insights from their latest book, “Hone: How Purposeful Leaders Defy Drift,” highlighting how everyday actions shape long-term success. Instead of waiting to implement transformational changes […]| ASBN Small Business Network
More than 80% of respondents in a BCG survey of 5,000 global consumers say they want and expect personalized experiences. But two-thirds have experienced personalization that is inappropriate, inaccurate, or invasive. That’s because most companies lack a clear guidepost for what great personalization should look like. Authors Mark Abraham and David C. Edelman remedy that in this article, which is adapted from Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2...| Harvard Business Review
Discover how SaaS companies can save time, boost productivity, and enhance customer experience using SaaS automation tools and workflows. The post How SaaS Companies Can Use Automation Tools to Save Time (& More) appeared first on Giftsenda Gifting Platform.| Giftsenda Gifting Platform
Many view CX as a race to the finish line. But find out why performance testing also assures reliability and resilience for long-term success.| Cyara
What is conversational commerce, how it works, real use cases, and the steps to launch an AI assistant that helps customers buy through chat.| scandiweb
Explore how AI is reshaping consumer marketing at Braze Forge 2025, focusing on practical applications and ROI-driven strategies.| Jason Toney
Target Corp., which has been struggling to achieve growth in a difficult economic environment, will cut 1,800 non-field jobs, amounting to approximately 8% of its global headquarters team, according to CNBC. The job cuts will be the first major layoffs at Target in a decade; employees will receive pay and benefits through Jan. 3, 2026, […]| Retail TouchPoints
For many years, ecommerce companies prioritized advertising on the web because it provided significant control over ad targeting, and it was relatively easy to place ads alongside content likely to attract their target audience. Meanwhile, mobile apps have historically had some problems. High ad exchange rates (around 20%) and higher funnel goals — around cost […]| Retail TouchPoints
U.S. consumers can now receive on-demand deliveries of sneakers and sports-related fashion from nearly 900 of Hibbett’s 1,000+ stores via the Uber Eats platform. Hibbett is the latest non-food retailer to partner with Uber Eats: in September 2025 Best Buy partnered with Uber Eats for on-demand delivery from its 800+ stores, following Dollar Tree and […]| Retail TouchPoints
New consumer research from AlixPartners reveals that despite rising inflation and concerns about the impact of tariffs, price alone is no longer the primary driver of consumer purchase decisions in the fashion and beauty sectors. Rather, the 2025 Consumer Sentiment Index report, Fashion: In Flux, reveals that a combination of value, authenticity and strong brand […]| Retail TouchPoints
Beginning early next year, Morrisons will roll out 10.8 million smart electronic shelf labels (ESLs) across its 497 stores, eliminating traditional paper labels and automating the repetitive manual tasks of repricing and relabeling products. The technology from VusionGroup will be integrated with Morrisons’ digital shelf-edge cameras to help efficiently guide associates to product gaps, speeding […]| Retail TouchPoints
Amazon has long been known as the Everything Store, and while the platform’s wide selection is one of its biggest selling points, it also can be one of its biggest pain points. To help, Amazon has released a new AI tool in the U.S. called “Help Me Decide” to assist customers deciding between similar products. […]| Retail TouchPoints
Retailers will be forgiven if their heads are spinning after this turbulent year of near-constant shifts in the landscape thanks to both AI and tariffs. Now, the holiday season is upon us with a (perhaps predictably) unclear picture of where consumers’ minds are, because their heads are spinning too. To help us all cut through […]| Retail TouchPoints
This summer, a new line of Costco hoodies, jackets and pants went viral. Consumers claimed that they looked and felt very similar to their Lululemon favorites – namely the “subca” hoodie, “define” jacket and “ABC” pants – but at a fraction of the cost. The Lululemon “Scuba” hoodie, for example, can retail for up to […]| Retail TouchPoints
E.l.f. Cosmetics will collaborate with Amazon-owned video game livestreaming platform Twitch to allow viewers to seamlessly purchase E.l.f. products directly through Twitch streams. The “eyes.lips.first.” shoppable element, powered by Amazon Ads, will initially appear on the official E.l.f. Twitch channel, e.l.f.YOU! Since launching on Twitch in 2020, E.l.f. has built a community engaging with gamers, […]| Retail TouchPoints
AI will drive $260 billion in global online sales and $1.6 trillion in in-store sales this holiday season, according to Salesforce. Not entirely surprising given that 62% of consumers say they now trust AI to guide their brand decisions, on par with traditional search. But as consumers rapidly test out and become regular users of these new tools, brands […]| Retail TouchPoints
It’s no secret that cybercrime is a growing threat to every organization, and retail companies are no exception. In fact, 80% of retailers experienced a cyberattack, according to a 2024 report, and 22% faced as many as 15 attacks. These incidents don’t just result in lost sales: they can significantly damage brand reputation and erode […]| Retail TouchPoints
As with many other elements of holiday 2025, the seasonal employment picture is somewhat contradictory. Amazon, one of the country’s largest retail employers, is standing pat: it will once again hire 250,000 seasonal workers, the same number as in 2024. And some retailers, notably Dick’s Sporting Goods, are planning to boost holiday hiring, from 8,000 […]| Retail TouchPoints
UK-based athleticwear brand Gymshark will make its U.S. wholesale debut this week in 12 Dick’s Sporting Goods House of Sport stores across 10 states. In-store spaces will feature fixtures designed and clad to effectively display the Gymshark branding, as well as mannequins based on Gymshark athletes and specialty mannequin stands made from actual weight plates, […]| Retail TouchPoints
In-person retail events are becoming more important than ever — and they’re more than just a way to hand out samples or drive short-term sales. As shoppers seek out in-person connections, don’t miss the moment to make your brand matter. When done right, these retail events, or “retailtainment” events, can create meaningful shopper touch points, […]| Retail TouchPoints
‘Tis the season for seasonal pop-ups: As Halloween-themed retailers race toward Oct. 31, Christmas shops already are stocking up on decorations, trees, gifts and elves on shelves. And considering that they’re only operational for a few months, these retail operations have an outsized impact. Clare Rose, head of specialty leasing at mall operator PREIT, which […]| Retail TouchPoints
Albertsons plans to invest heavily in its owned brands as it seeks to both boost customer loyalty and provide shoppers with some relief from inflationary price increases. In a conference call discussing the supermarket retailer’s Q2 results, CEO Susan Morris said she believes Albertsons can drive “outsize growth” in its private label brands, “reinforcing our […]| Retail TouchPoints
The future of shopping is supposed to look like this: you tell your AI agent — whether powered by ChatGPT or Perplexity — that you need batteries, a new desk chair and maybe a vacation. Minutes later, the items are purchased, the trip is booked, and all you had to do was…nothing. This vision — […]| Retail TouchPoints
Self-described “embarrassing self-care” brand Norms has created a community retail space devoted exclusively to a difficult-to-spell, difficult-to-discuss subject: hemorrhoids. The Norms Clubhouse, open in NYC’s SoHo through Nov. 25, 2025, is a place where New Yorkers can learn, have shame-free conversations and purchase the brand’s array of hemorrhoid treatments, currently available on Amazon and including […]| Retail TouchPoints
DoorDash will bring autonomous delivery to the Phoenix metro area via an expansion of its partnership with Waymo and will promote the new service with a limited-time $10 Waymo promotion for DashPass members in Phoenix as well as Los Angeles and San Francisco, where Waymo already is a delivery option. Testing of the driverless deliveries […]| Retail TouchPoints
Today’s parenting consumer is time-starved, research-obsessed and driven by trust, making their path to purchase more intentional than ever. With an overwhelming number of options in the marketplace, brands can no longer rely on paid tactics alone to stand out. PR still plays a critical role not just in building awareness but in guiding parents […]| Retail TouchPoints
Bombas, known both for its comfy socks and undergarments as well as its social conscience, isn’t exactly a stranger to brick-and-mortar; its products have been available for several years at retailers including Dick’s Sporting Goods, Nordstrom and Scheels. But while direct-to-consumer (DTC) will remain the brand’s primary sales channel, it’s now taking some major steps […]| Retail TouchPoints
Curacao will help its customers kickstart their holiday spruce-ups by offering up to $350 for old furniture and appliances, now through Nov. 2, 2025. Curacao, which has been serving Hispanic customers for 45 years, will pick up the items for free and provide participants with 0% financing and the chance to double their Curacao credit […]| Retail TouchPoints
As consumers increasingly begin their shopping journeys with conversational AI tools like Google’s Gemini, ChatGPT and Perplexity, there’s been a growing sense that’s it’s only a matter of time before the whole shopping journey — from initial query to purchase — will happen in these platforms. That time has come, with Shopify, Etsy, Salesforce and […]| Retail TouchPoints
Nearly 95% of consumers check online reviews before purchasing a product or service. They provide a valuable signal of trust for buyers based on other people’s firsthand experiences, and sellers rely on them to boost their reputations and sales in the crowded online marketplace. However, a new trend threatens to undermine this. Fake reviews generated […]| Retail TouchPoints
The National Retail Federation (NRF) is forecasting a 15.8% return rate in 2025, totaling $849.9 billion, according to the 2025 Retail Returns Landscape report created in partnership with Happy Returns, a UPS company. This represents a slight decrease from the 2024 return rate of 16.9% and $890 billion in sales of products that were eventually […]| Retail TouchPoints
A recent CVS Health survey of 2,200 consumers and more than 1,060 pharmacists and pharmacy techs reveals how highly customers value in-person pharmacy care: 80% of patients prefer it, and 48% would switch pharmacies if they were limited to digital-only options. To meet this need for face-to-face care, CVS Health plans to open nearly 100 […]| Retail TouchPoints
The divide between brand and performance marketing is costing retailers revenue. Against today’s collapsed marketing funnel, the old playbook of awareness first, conversion later no longer applies. Shoppers move fast and unpredictably. They discover a product on TikTok, research reviews on Google, see a retargeted ad days later and still abandon their cart. Customers don’t […]| Retail TouchPoints
Cancer treatments can change one’s looks, sometimes radically, and it’s often just one more aspect of the loss of control many cancer patients feel. JCPenney and Look Good Feel Better are addressing both these challenges with Look Good Feel Better workshops, free to those undergoing cancer treatment, that will begin rolling out later this year […]| Retail TouchPoints
[Update as of Oct. 14, 2025] Ecommerce customers of Salesforce — which include many large retail conglomerates such as L’Oréal Group, Pandora and Saks — will now be able to join Shopify and Etsy merchants in selling directly to customers within ChatGPT conversations. (Walmart also announced that it will integrating later this fall.) Salesforce has expanded […]| Retail TouchPoints
Ulta Beauty’s online marketplace is now live on the beauty retailer’s website and app. Plans to add a marketplace, built on the Mirakl platform, were first announced in March as part of the company’s Beauty Unleashed strategy, aimed at combating declining sales and market share losses. Ulta has framed the move as a way to […]| Retail TouchPoints
Every holiday season, we hear the buzz of internal celebrations, “Company XYZ Celebrates Record Black Friday!” Carts are full, conversion rates are up and execs breathe sighs of relief. But when the dust settles, the numbers tell a different story: Q4 profit was down YoY, margins plummeted and Q1 sales have started off soft. What […]| Retail TouchPoints
Retailers have endured something of a rollercoaster ride over the last few years, but the good news is that, even as continuing price rises eat into available spending power, consumer spending remains robust. The question now is: how can retailers make the most of consumer resilience? According to the Lloyds Bank Business Barometer, released in […]| Retail TouchPoints
Edible Brands operates both corporate-owned and franchised Edible Arrangements stores, but these brick-and-mortar locations have a few key differences from other kinds of specialty retail. In fact, they’re closer in form to takeout-heavy fast casual restaurants — which Edible Brands also operates, in the form of the Rōti chain of build-your-own-meal-style restaurants (think Chipotle with […]| Retail TouchPoints
Retail CIOs are no strangers to volatility. From pandemic-induced digital acceleration to supply chain disruptions and shifting consumer habits, the last few years have reshaped IT priorities. Now, in 2025, economic pressures — ranging from inflation and cautious consumer spending to margin compression — are forcing retailers to once again reevaluate their IT investments. For […]| Retail TouchPoints
The Body Shop has been through a challenging year-plus since it entered administration (the UK’s version of bankruptcy) in February 2024 and closed all its U.S. brick-and-mortar stores in March 2024. Now the brand — which still has strong name recognition among Gen X and millennials — is returning to the U.S. market via Amazon […]| Retail TouchPoints
Walmart has introduced the first of 10 planned “Auto Care Centers (ACCs) of the Future” in Fayetteville, Ark., providing customers with a contactless self-service car care experience via the retailer’s mobile app. After making an appointment, customers put their car in a parking spot near the ACC, then use the app to drop their keys […]| Retail TouchPoints
In the nearly 10 years since Primark first landed on U.S. shores, the Dublin, Ireland-based retailer has been on a slow but steady growth path, with 33 stores in the country and more on the way. But Primark’s U.S. expansion represents more than just another international retailer crossing the Atlantic. The company’s commitment to maintaining […]| Retail TouchPoints
Gap Inc. has launched a social media advocacy platform that will serve as a centralized hub for creators to engage across the Old Navy, Gap, Banana Republic and Athleta brands, providing them with access to new releases, product seeding and exclusive promotions as well as content collaboration opportunities. Creators also will gain the ability to […]| Retail TouchPoints
Walmart Marketplace is determined to stake its claim in the collectibles arena, and it’s doing so at one of the largest pop culture events in the country: New York Comic Con (NYCC), running Oct. 9-12 at NYC’s Javits Center. The retailer has also added the Shortboxed comics marketplace, with a catalog of 75,000 books from […]| Retail TouchPoints
The rent-to-own retail sector puts a new spin on the classic “need vs. want” consumer equation. It’s designed for consumers who don’t have the financial resources to immediately pay for big-ticket purchases (and who don’t want to pay the interest that can accrue with buy now, pay later services or credit cards), but who are […]| Retail TouchPoints
When autonomous shopping agents start making product decisions on behalf of consumers at scale, the retail world will change forever. Retailers already are experimenting with AI-powered product recommendations, dynamic promotions and personalization. But in this new era of agentic commerce, when AI agents research, compare and complete purchases for people — autonomously — one critical […]| Retail TouchPoints
Aviator Nation, the lifestyle brand inspired by a 1970’s-era California vibe, wanted to mark the 60th anniversary of the iconic (and apparently undying) Grateful Dead. During a three-night “Dead & Company” celebration that attracted 180,000 Dead Heads to San Francisco’s Golden Gate Park in early August, Aviation Nation created an immersive sonic and visual environment […]| Retail TouchPoints
Amazon will deploy Amazon Pharmacy Kiosks in select One Medical offices across the greater Los Angeles area beginning in December, giving patients access to their prescriptions within minutes of their medical appointments. Powered by the retailer’s logistics expertise and technology, each kiosk will be stocked with a curated inventory of medications based on each office’s […]| Retail TouchPoints
A new Instacart integration with TikTok will enable select CPG advertisers to tap into the grocery services platform’s first-party retail media data, helping these advertisers enhance campaign targeting, drive purchases and measure performance — all within the TikTok Ads Manager tool. Soon, advertisers will be able to enhance shoppable ad formats via TikTok’s Smart+ campaigns, […]| Retail TouchPoints
This spring, American Eagle Outfitters announced a $75 million inventory write-down and withdrew its fiscal guidance for 2025, citing macroeconomic uncertainty and operational challenges. The retail landscape is becoming more and more complex and is putting inventory precision under the spotlight. More than ever, inventory management has become not just an operational necessity but a […]| Retail TouchPoints
Ingka Investments, the investment firm of Ikea parent company Ingka Group, has acquired U.S.-based logistics tech company Locus. The purchase will provide Ikea with an AI-powered logistics management platform featuring advanced route customization, real-time tracking and smarter uses of vehicles and resources. Integrating these capabilities will help Ingka Group enhance supply chain processes such as […]| Retail TouchPoints
Japanese apparel retailer Uniqlo will add 11 stores to its U.S. retail footprint next spring and summer, according to Fast Company. The new locations will include four NYC sites and stores in Chicago, San Francisco, Seattle, Boston, Washington, D.C. and Maryland’s Annapolis Mall. These additional stores will bring Uniqlo’s U.S. store count to nearly 90 […]| Retail TouchPoints
[Update as of Oct. 7, 2025] CardVault by Tom Brady will open its seventh store, and first location in New York City, in SoHo on Oct. 8, housing the retailer’s signature showroom of cards, packs and collectibles, a collector’s lounge where fans can connect and rip packs, and a store-exclusive line of New York City […]| Retail TouchPoints
Fast fashion is now a term familiar to most consumers, but similar “buy-it-and-toss-it” mentalities pervade many other categories as well, with far less discussion around the environmental and human impact. In 2014 refurbished electronics marketplace Back Market set out to change this cycle, which it has dubbed “fast tech.” Now, the online platform is bringing […]| Retail TouchPoints
The modern retail calendar is packed with mega-events like Prime Day, Black Friday, Cyber Monday and others that can make or break a brand’s quarterly goals. These are no longer just moments; they’re movements. And while consumers may wait for the clock to strike midnight on a sale, savvy marketers know the real work starts […]| Retail TouchPoints
A new partnership between United Airlines and Instacart will give the airline’s loyalty members $0 delivery fees for orders placed before, during or after they take a domestic flight, making it easier to replace forgotten items on the go or restock the fridge for their return home. United MileagePlus members who link their accounts with […]| Retail TouchPoints
[Update as of Oct. 6, 2025] Rite Aid has closed the last of its physical stores following the retailer’s second recent bankruptcy declaration in May 2025. A notice on the retailer’s home page reads: “All Rite Aid stores have now closed. We thank our loyal customers for their many years of support.” Rite Aid sold […]| Retail TouchPoints
As retailers prepare for the crucial holiday season, another kind of countdown is already underway. Cybercriminals know exactly when you can least afford disruption, and they plan their campaigns accordingly. November and December have become high season not only for sales but also for ransomware, extortion and sophisticated cyberattacks. For retail executives, the challenge is […]| Retail TouchPoints
Last month during New York Fashion Week, a host of brands not typically included in the luxury cohort that dominates the biannual event decided they didn’t want to be left out of the fashion fun — Ebay, Adidas and even Capri Sun each presented their own take on the moment, most of them off the […]| Retail TouchPoints
