Most B2B marketers are fighting the wrong battle. They pour millions into rational messaging, feature comparisons, and ROI calculators—all designed to persuade the conscious mind. Meanwhile, 95% of B2B buying... Read More| Predictable B2B Success
Web design directly impacts on-site user behavior. Beautifully designed pages inspire brand trust. They elevate purchase intention. And they even increase customer loyalty. However, the simple truth is that none of these outcomes would be possible without a proper engagement strategy. Given that the average bounce rate exceeds 60% and web visitors spend just over 90 seconds on a website before moving on, it's clear that your primary web design goal should be to grab and retain visitor atten...| SPROUTWORTH
AI doesn’t replace human support; it scales access to better answers and makes documentation more effective.| Matt Cromwell
OpenAI Instant Checkout promises to compress the online shopping experience when ChatGPT detects purchase intent. Here is a practical guide to win at this new eCommerce channel. OpenAI Instant Checkout| Schaefer Marketing Solutions: We Help Businesses {grow}
Ecommerce gamification adds fun, rewards, and friendly challenges to the usual buying process. Instead of customers just adding products to a cart, they might collect points, earn badges, or complete small goals along their shopping journey. This makes shopping more exciting and keeps people coming back to your ecommerce store. For a multi-vendor marketplace, gamification […] The post How To Implement Ecommerce Gamification In WooCommerce Marketplace first appeared on WC Vendors.| WC Vendors
Contrariamente a quanto ci sta abituando il mercato, trattenere un cliente costa significativamente meno che acquisirne uno nuovo. La fidelizzazione non è solo una questione di prodotto o prezzo, ma dipende principalmente da due fattori interconnessi: il livello di customer satisfaction raggiunto e lo sforzo richiesto al cliente durante le interazioni con l’azienda. Mentre la […] L'articolo Customer satisfaction e customer effort: due leve per la fidelizzazione cliente proviene da XCALLY.| XCALLY
Scopri come il sistema voice response IVR di XCALLY semplifica la configurazione con interfaccia drag & drop. Guida completa per call center.| XCALLY
CPaaS implementation is supposed to be the easy button for modern communications. Connect an API, add messaging or voice into workflows, and suddenly, customers get faster, smarter, more personal interactions. That’s the promise. The reality is more complicated. The market is growing fast. Analysts expect global CPaaS revenue to hit $62.5 billion by 2029, with […]| UC Today
Businesses are under pressure to deliver faster, smoother customer service without adding more complexity. That’s why Microsoft Teams contact center integration has become a front-burner issue for IT and CX leaders. Teams already anchors collaboration for more than 320 million people. The challenge is what happens when customer calls, chats, and workflows need to flow […]| UC Today
AUSTIN, Texas–(BUSINESS WIRE)–Software Advice’s 2024 Digital Accessibility Survey of over 2,500 ecommerce professionals shows 55% of companies worldwide recognize they must prioritize the needs of people with disabilities by instituting accessible website features but compliance is lacking. “Companies who dedicate themselves to doing the legwork, planning ahead and recognize accessibility is a lifestyle, not a product, […]| Merchant Fraud Journal
Meet the Man in the Chair. He’s not your customer. He may not even know you exist. But he has a need, a problem to solve. And in that moment - before he’s clicked on your ad, visited your site, or called your sales team - his customer lifecycle has already begun. If you think that the customer lifecycle starts with a purchase, you’re already behind. You've lost him. Too many companies still define “customer lifecycle” as the point when cash changes hands. That's erroneous thinking. ...| CX Journey™
Contrary to what the market is accustoming us to, retaining a customer costs significantly less than acquiring a new one. Retention is not just a matter of product or price, but depends mainly on two interconnected factors: the level of customer satisfaction achieved and the effort required of the customer during interactions with the company. […] L'articolo Customer satisfaction and customer effort: two levers for customer loyalty proviene da XCALLY.| XCALLY
Learn how XCALLY's IVR voice response system simplifies configuration with drag-and-drop interface. Complete guide for call centers.| XCALLY
Discover how a self ordering kiosk for restaurants can transform your operations, increase average order size, and enhance the customer experience. Start here.| Biyo POS
Telemarketing remains one of the most direct ways for companies to connect with potential customers, generate leads, and close sales. However, understanding the cost of telemarketing can be challenging because there are many elements that influence pricing. Rates may vary depending on the location of the service provider, the level of expertise of agents, ... The post Cost of Telemarketing Services Explained for Businesses appeared first on Philippine Outsourcing & BPO Call Center Services | ...| Philippine Outsourcing & BPO Call Center Services | SuperStaff
Deliver global support with multilingual customer experience outsourcing. Scale service, cut costs, and boost loyalty with the right outsourcing partner.| Philippine Outsourcing & BPO Call Center Services | SuperStaff
Not all data creates great CX. Psychology, emotion, and human biases shape customer experience—and why brands must design for human nature. The post Is Your CX Strategy In Tune With Human Behaviour? appeared first on Point of View.| Point of View
Banks aren't immune to insistent customers who attempt to circumvent controls that protect the bank or go against their own personal or financial protection. It is critical to create a culture that ensures that employees feel empowered and supported by bank leaders in instances where the customer isn’t right. The post Fraud prevention: When the customer isn’t always right appeared first on ABA Banking Journal.| ABA Banking Journal
Today’s marketing leaders are being asked to drive bold innovation, lead AI-powered transformation, and deliver measurable revenue gains – all on last year’s budget. This might sound like a familiar challenge for many midmarket tech CMOs. Expectations have grown more strategic, yet financial support remains static. Fifty-four percent of midmarket CMOs expect no increase in [...]| IDC Blog
The post Will iOS 26 Make Customers Miss Your Messages? How to Stay Visible appeared first on CSG.| CSG
The post When Was the Last Time a Tolling Notice Made You Want to Pay It? appeared first on CSG.| CSG
The post Applying AI in CX: How Many Businesses Are Succeeding (So Far)? appeared first on CSG.| CSG
The post Late Payments Are a CX Problem, Too: Improving the Payment Experience to Reduce Delinquencies appeared first on CSG.| CSG
The post Multivariate Testing vs. A/B Testing appeared first on CSG.| CSG
In banking customer experience management, which tech is delivering on the hype? See our rundown of the Gartner Hype Cycle in Customer Experience in Banking 2025. The post Cutting Through the Hype, Improving Banking Customer Experience: Insights From the Gartner Hype Cycle About Customer Journey Analytics appeared first on CSG.| CSG
Learn five practical steps to launch or improve your customer journey management program and deliver more connected, personalized experiences.| CSG
No mundo dos negócios, conquistar clientes não é algo que acontece por acaso. Antes de fechar vendas, é preciso identificar potenciais clientes, ou seja, aquelas pessoas ou empresas que têm maior probabilidade de se interessar pelos seus produtos ou serviços. ... Continue lendo → O post Potenciais clientes: o que é e como prospectar apareceu primeiro em Blog Opinion Box.| Blog Opinion Box
In a recent analysis, analysts at Glassdoor asked: Can companies achieve great customer satisfaction without also investing in employees, assuring that workers who deliver service to customers are themselves satisfied with their jobs? Their answer was clear: There’s a strong statistical link between employee well-being reported on Glassdoor and customer satisfaction among a large sample of some of the biggest brands today. A more satisfied workforce is clearly associated with companies’ a...| Harvard Business Review
Running a small business means watching every dollar. Rent, payroll, inventory and marketing — it all adds up fast. But there’s one line item that’s often overlooked: energy costs. Utility bills can eat into margins, and unlike other expenses, they don’t go away on their own. The good news? Energy efficiency upgrades offer one of […] The post The Truth About the ROI of Energy Efficiency for Small Business Owners appeared first on EnergyRight.| EnergyRight
Obsess over the customer problem, not the hype. Technology shifts, but human problems are remarkably stable.| AIT365
A good customer experience is the ultimate differentiator for enterprise growth and leaders are understanding this shift. Learn how Agentic AI is helping enterprises lead this transformation| Indium
A large language model detects signs of agent burnout and sends stressed-out employees calming videos created by Ariana Huffington's company Thrive Global.| American Banker
After a period of strong investment, software vendors can reset with a disciplined portfolio strategy.| Bain
Spurred on by early success, companies of all sizes are increasing their spending on generative AI.| Bain
Explore the rise of VR experiences in experiential rewards and see how they are shaping the future of customer engagement and satisfaction. The post Virtual Reality The Next Frontier of Experiential Rewards appeared first on Reward the World™.| Reward the World™
The consumer electronics sector is projected to bring in $537B in 2025 – up 3.2% YoY. According to the American Customer Satisfaction Index, customer satisfaction in the sector lags in some areas, mostly in household appliances. To keep customers happy, consumer electronics companies should not only deliver a great product but also ensure that customers […]| ACD Direct
Explore how M&K Truck Centers leveraged innovative IT solutions from Symplicity Communications to drive business growth and enhance customer service. In this episode of Symplicity Conversations, Catherine Ripley sat down […]| Symplicity Communications
Top brands don’t just advertise — they create meaningful, memorable experiences. Explore how crafting a signature brand moment can elevate your marketing, build emotional connection, and truly differentiate your business in a crowded market.| MOGXP LLC
Jim Dicso, CEO of SundaySky, explores how retailers can personalize engagement in an entertaining, valuable and non-creepy way and create superior customer experiences.| Retail Customer Experience
Brand stickiness vs brand loyalty: Discover how Salesforce built a $31B empire using mental availability instead of passionate fans for B2B growth.| SPROUTWORTH
Customer experience is no longer defined only by what people tell you directly. It’s shaped every day by the stories customers share, the reviews they post, and the conversations happening online. To truly understand your customers, you need both sides of the story—their direct feedback and their indirect signals. For years, Alchemer has helped organizations […] The post Alchemer + Chatmeter: Unlocking the Complete Customer Picture appeared first on Alchemer.| Alchemer
The acquisition creates the most comprehensive feedback intelligence platform, driving more informed decisions, deeper insights and stronger customer relationships LOUISVILLE, Colo., Sept. 24, 2025 – Alchemer, a global leader in customer experience and feedback technology, today announced the acquisition of Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses. The acquisition expands Alchemer’s CX […] The post Alchemer acquires Chatmeter to un...| Alchemer
AI is everywhere—but for CX leaders, the real question is: how do you move beyond the buzz and actually put it to work? In Episode 5 of The Business| Alchemer
CX is not a one-off interaction.Game theory shows that cooperation produces better long-term outcomes.| New Metrics
Last updated on June 27th, 2025 at 11:13 am Subscribe: Apple Podcasts | Spotify For Corinne Suarez, VP and Head of Stores at Marine Layer, retail has always been about more than just merchandise—it’s about people, place, and purpose. With a career spanning giants like Gap Inc. and American Eagle, and experience as a franchise […] The post Scaling With Soul: How Marine Layer Balances Growth, Grit, and Authenticity appeared first on NewStore.| NewStore
Discover the top 5 unified commerce shopping behaviors consumers expect post-pandemic and how retailers can adapt for success.| NewStore
One thing’s for sure in HR tech: everything is agentic AI. Or better yet, just “agentic.” In the frigid back conference halls of the Mandalay Bay convention center, past the food court, and up the escalator banks, the word “agentic” bounced across the walls and danced through the air. It’s the hot new thing. Everyone’s talking about it. And maybe that’s the problem. Over the course of the two and a half days at the 3Sixty Insights table, I was briefed, debriefed, and briefed a...| 3Sixty Insights, Inc.
The post Payment processor agnostic system: A-Z explanation for retailers appeared first on World’s #1 POS for Magento.| World’s #1 POS for Magento
The post Integrated payments: What are they and how to set them up? appeared first on World’s #1 POS for Magento.| World’s #1 POS for Magento
The post Pre-authorization explained: How it protects retailers and enhances customer checkout appeared first on World’s #1 POS for Magento.| World’s #1 POS for Magento
Il nuovo report analizza come machine learning e AI generativa stiano trasformando la gestione del rischio di credito, tra benefici concreti, sfide aperte e prospettive di lungo periodo. Rimane forte il divario fra le aziende L'articolo Rischio di credito: perché machine learning e Gen AI sono strumenti indispensabili proviene da AI4Business.| AI4Business
Dal 25 al 27 settembre 2025, a Lazise si celebrano i dieci anni di Digital360 Awards e il debutto dei Cybersecurity360 Awards| AI4Business
Streamlining Your Customer Service Experience There’s always a lot that can be done to provide a faster, more adequate customer service to your clients. You may not even realize that you have any problems on that front, especially if you aren’t tracking the right metrics. […] The post Streamlining Your Customer Service Experience appeared first on 6sigma.| 6sigma
The construction industry has been mired in an environment that has been siloed and antiquated for years. The view has been that things have always been done a certain way and there is no reason to change. Meanwhile, numerous industries have embraced lean methodologies and […] The post [VIDEO] Lean Construction Methods Transform the Industry appeared first on 6sigma.| 6sigma
Muda means waste and refers to a wide range of non-value-adding activities; eliminating waste is the key to efficiency. When you look at the Toyota Production System (TPS), eliminating Muda waste is one of the main principles of the Just-in-Time system. Some things that are […] The post Elimination of Muda is the Key to Efficiency appeared first on 6sigma.| 6sigma
Boeing builds the venerable 737 workhorse at a rate of one every nine days! That is a monumental feat of Lean manufacturing. The Boeing 737 is the workhorse of many airlines across the globe, flying short and medium range flights. It was originally designed in 1964 […] The post [VIDEO] Boeing Builds Them in Nine Days appeared first on 6sigma.| 6sigma
The headlines are troubling but predictable. The Trump administration will launch a program next year to find out how much money an artificial intelligence algorithm could save the federal government by denying care to Medicare patients. Meanwhile, a survey of physicians published by the American Medical Association in February found that 61% think AI is […]| Perficient Blogs
The question of whether the call centre is still relevant or not seems to always crop up in the world of customer satisfaction. It’s easy to see why. Just picture a call centre. The image in your head probably looks something like an outsourced office space with rows upon rows of desks, agents huddled together… The post The Death of the Traditional Call Centre: Exaggeration or Truth? appeared first on Odondo.| Odondo
By Barley Laing, the UK Managing Director at Melissa Customers increasingly want a wide range of pick up and delivery… The post Getting BOPIS right: Key tactics for operational excellence appeared first on IMRG.| IMRG
Master the art of mapping customer pain points with strategic CX performance audits.| The Agency Auditor
From 500+ operational audits: the customer journey mistakes costing businesses millions.| The Agency Auditor
Content is the retailer’s not-so-secret weapon. A strong content program can inform, engage, and extend connections with customers that result| Modern Marketing Today
As a marketer it’s impossible to avoid discussions about how machine learning (ML) and artificial intelligence (AI) are improving the| Modern Marketing Today
Share Is your Enterprise Service Management (ESM) initiative stuck? Does it feel like no one wants to talk about, much less support, ESM? Do you feel like you’re on an island? If these questions resonate with you, your ESM initiative may be a victim of a fear of collaboration. Collaboration is when two or more … Continue reading Fear of collaboration: A silent killer of ESM initiatives→ The post Fear of collaboration: A silent killer of ESM initiatives first appeared on Innovative S...| Innovative Service Management Consulting and Training: Tedder Consulting
The Cracker Barrel marketing implosion became personal. When marketing becomes politicized, could this backlash happen to me? Could it happen to you? The post How to keep from being Cracker Barreled appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.| Schaefer Marketing Solutions: We Help Businesses {grow}
Smart Communications’ acquisition of Joisto strengthens its cloud-first portfolio with modern archiving capabilities, expanding its presence in the Nordics and positioning it as a more comprehensive CCM-IXM platform provider.| Aspire Customer Communications Services Ltd
Comcast celebrated the opening of a new Xfinity Store in Brick, N.J. with a special ribbon-cutting ceremony in partnership with the Brick Township Chamber o ...| philadelphia.comcast.com
The DoD focuses on force readiness by improving UX and CX.| Government Technology Insider
U.S. retail sales increased more than expected in August, fueled primarily by back-to-school shopping, even as rising prices and a weakening job market signal growing pressure on consumers. The Commerce Department reported Tuesday that overall sales rose 0.6% from July, which was also revised up to 0.6%. Excluding volatile automobile sales, which have been affected […]| ASBN Small Business Network
UC Today covers Unified Communications news including Communication, Customer Experience and more.| UC Today
L’evoluzione tecnologica ha trasformato radicalmente il panorama del customer service: dai sistemi legacy mono-canale siamo passati a infrastrutture integrate che gestiscono simultaneamente voice, chat, email, social media e messaging apps. Questa trasformazione richiede una revisione completa degli indicatori di performance tradizionali, integrando metriche quantitative (KPI contact center) con indicatori qualitativi e predittivi che supportino decision-making […] L'articolo KPI contact ...| XCALLY
L’evoluzione tecnologica ha trasformato radicalmente il panorama dell’assistenza clienti, introducendo delle mobile app che consentono agli agenti di operare con massima efficienza indipendentemente dalla loro ubicazione fisica. Le moderne piattaforme mobili offrono funzionalità avanzate per garantire continuità operativa e performance ottimali. L’evoluzione del contact center mobile: dalla telefonia tradizionale alle app integrate Le mobile app […] L'articolo Contact center mobile ...| XCALLY
5MIN READAre your marketing campaigns ready for 2025? If not, you’re already ... Read More The post The Future of Multi-Channel Advertising: AI, Chatbots & Personalization in 2025 appeared first on Clepher.| Clepher
Discover the key machine learning fraud prevention benefits.| Signifyd
I’ve seen and heard it countless times over the years: an HR leader or CX professional comes to the executive table asking for investment in employee experience (EX) or customer experience (CX), respectively, only to hear the same old tired line: "We’d love to, but there are competing priorities." Let’s call this what it is: a cop-out. Because nothing truly competes with putting people first - if you actually understand that the people are the engine of your business. So why do “compe...| CX Journey™
Making it difficult for customers to cancel creates friction, engineered not to serve customers but to squeeze more dollars out of them on the way out.| CX Journey™
Content Customer experience in retail is at a tipping point, and loyalty is on the line. As retailers eagerly race to embrace digital innovation, many are unintentionally abandoning the very thing that drives their bottom line: trust. And without trust, retailers won’t gain the competitive edge necessary to leave a lasting mark in a highly […] The post Mastering customer experience in retail: What today’s shoppers expect appeared first on Forsta.| Forsta
Content Trust in banking is at a turning point. As financial services continue to rapidly accelerate toward digital transformation, a new challenge has emerged: earning (and keeping) trust across a multigenerational customer base. While digital banking promises speed, convenience, and scale, it also introduces friction. Younger consumers expect hyper-personalized, tech-powered experiences. However, older generations want […] The post The future of trust in banking: A human-centered CX playb...| Forsta
Discover the essential KPIs for omnichannel contact centers. Operational metrics, CX and ROI: the complete guide to optimizing your customer service performance.| XCALLY
Discover how automated form generation eliminates manual processes, reduces errors, and integrates seamlessly with your existing systems. (…) Read More » The post How Automated Forms Generation Transforms Business Operations appeared first on MHC Automation.| MHC Automation
To mark the launch of Peter Cross’s new book, Start with the Customer, co authored by Jo Causon, The Institute of Customer Service released some new consumer research showing that UK customers are happy to sacrifice speed for quality service. The Institute’s Director of Communications and Corporate Affairs, David Dagger, appeared on BBC 5… The post Listen: discussion on state of customer service on BBC Radio 5 Live appeared first on Institute of Customer Service.| Institute of Customer Service
As part of her regular slot as business guest on BBC Radio 5 Live’s Wake up to Money, our CEO Jo Causon discussed The Institute’s Service with Respect campaign to shine a light on the abuse of customer-facing workers. Jo highlights the latest research conducted by the Institute to show the breadth and scale… The post BBC Radio 5 Wake up to Money: Jo Causon discusses abuse of customer-facing workers appeared first on Institute of Customer Service.| Institute of Customer Service
CEO Jo Causon discusses the key qualities of leaders who put service at the heart of their business strategies.| Institute of Customer Service
Learn how to make better product video for ecommerce with this guide. Featuring 10 tips to make the best product video possible.| Iconic
Perficient’s AI-first approach and analyst recognition in 2025 highlight our leadership in digital transformation and strategic impact.| Perficient Blogs
For nearly two decades, search engine optimization (SEO) dictated how brands achieved visibility online. Ranking high on Google or Bing meant being found, considered, and chosen based on certain criteria. Marketers built entire playbooks around understanding algorithms, shaping content, and winning the top position on the results page. That world is changing. The rise of [...]| IDC Blog
Let’s be honest—when it comes to HubSpot, your data is either working for you… or it’s working against you. Most teams don’t suffer from a lack […] The post Got Disorganized CRM Data? Fix It with this Method appeared first on Waypost Marketing.| Waypost Marketing
Discover how effective customer experience monitoring can boost satisfaction and improve business outcomes.| Blog
Discover how to calculate your customer retention rate and boost it with NetHunt CRM's powerful segmentation, automation, and reporting tools.| NetHunt Blog | Sales, Marketing, and CRM
Unlock customer loyalty by capitalizing on micro-moments. Discover strategies to enhance brand perception and engagement.| Reward the World™
Exploring Leadership and Sales Success with Erin Stewart In the latest episode of Symplicity Conversations, we were joined by Erin Stewart, Senior Director of Sales at Symplicity Communications. Erin shared […]| Symplicity Communications
In a recent episode of Symplicity Conversations, host Catherine Ripley and guest Sebastian Corriere, founder of VesuvITas, dove into the complexities of modernizing contact centers. Businesses today face an overwhelming […]| Symplicity Communications
Symplicity Communications is excited to announce that it will be featured in an upcoming episode of the award-winning television series, Advancements with Ted Danson scheduled to air on Saturday, September […]| Symplicity Communications
Stop doing customer communications the hard way! Read our guide to customer engagement automation and discover the difference that comes with technology.| MHC Automation
Coming to Las Vegas is the 3rd annual global summit for the CDP industry, CDP World. Register now for free!| CDP.com - Leading CDP Industry Resource for Marketing & Sales - News, analysi...
How AI and automation reshape what we still call “human experience” The ancient thought experiment of the Ship of Theseus poses a deceptively simple question: […] The post The Ship of Theseus and the Future of Experience first appeared on New Metrics.| New Metrics
Much of CX thinking rests on narrow models of human behavior borrowed from marketing and management science.| New Metrics
Discover how AI transforms customer journey mapping, driving deeper insights and smarter marketing strategies for enduring business growth.| Smarketers
What does establishing the customer experience mean for your business? It means creating positive customer perceptions at every interaction point.| CX by Design
Understanding what parts make up a customer's experience is the next step in your business understanding and influencing customer perception.| CX by Design