Digital experience management (DXM) means monitoring and optimizing every online touchpoint. Leverage CSG's innovative platform to enhance user experiences.| CSG
You love that your bank offers click-to-call directly from their website and mobile app. You don’t have to search for a customer service number, and you can skip repetitive authentication questions if you’re already logged into the app. You’re connected with a friendly service representative, but that’s as far as you get until things start […] The post 5 Ways to Improve First Call Resolution and Increase Response Rate appeared first on Servion Blog.| Servion Blog
Manufacturing guru and statistician, W. Edwards Deming, encapsulates a data-driven mindset. He says, “In God we trust, all others must bring data”. Therefore, in this age where the customer is considered as king, data is an organization’s most valuable asset, and customer analytics is the key that unlocks the value of that asset. Customer analytics […] The post Unlock The Power Of Customer Analytics To Deliver The Best Brand Experience appeared first on Servion Blog.| Servion Blog
Every customer experience professional understands the importance and benefits of customer journey mapping. Despite the widespread use of customer journey maps, there’s no standard for creating t| Surveypal