Hospital league tables could be returning to the UK. On the 21st anniversary of the Royal Statistical Society Working Party report on Performance Monitoring in the Public Services, Sheila Bird...| Significance magazine
Like many other companies, Deloitte realized that its system for evaluating the work of employees—and then training them, promoting them, and paying them accordingly—was increasingly out of step with its objectives. It searched for something nimbler, real-time, and more individualized—something squarely focused on fueling performance in the future rather than assessing it in the past. The new system will have no cascading objectives, no once-a-year reviews, and no 360-degree-feedback to...| Harvard Business Review
Behind “the softer side of Sears” is a set of rigorous leading indicators that measure attitudes, impressions, and future performance.| Harvard Business Review
Strategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide.| Harvard Business Review
Reprint: R0907Q Traditional metrics don’t capture many of the challenges and opportunities in store for U.S. companies and the national economy. The authors, from Deloitte, present a framework for understanding the forces that have transformed business over the past 40 years—and an index for gauging their impact on performance.| Harvard Business Review