Investing in customer service can be a catalyst for building consumer confidence, increasing loyalty and spend, and driving long-term growth.| Institute of Customer Service
The J.D. Power 2025 North America Airline Satisfaction Study found JetBlue, Delta Air Lines, and Southwest Airlines with the best products among all North American carriers. JetBlue Excels in First, While Southwest Wins Economy Flyers Overall airline satisfaction remained flat compared to 2024, with only a six-point increase measured year-over-year. Flyer satisfaction was […]| FlyerTalk - The world's most popular frequent flyer community
Wynne and I had a great chat this week, one that we’ve been noodling on for a while. As writers who have other careers in engineering, business, entrepreneurship, technology, counseling and higher …| The Heart of the Matter