New team member at itSMF UK - itSMF UK
We are delighted to welcome a new member of the team, with Maria Bellon Berlanga joining as Event Administrator.| itSMF UK
We are delighted to welcome a new member of the team, with Maria Bellon Berlanga joining as Event Administrator.| itSMF UK
It's been a bumper year for service management content at itSMF UK, and once again we are inviting itSMF UK members to vote for their favourite authors The post PSMA25: vote for your favourite content! appeared first on itSMF UK.| itSMF UK
As he surveys his new property, Richard Horton reflects on certification, contract management, new technology and the need for a waterfall approach. The post Moving house: some notes for service managers appeared first on itSMF UK.| itSMF UK
Ever wondered what a typical day looks like for someone juggling the hats of a Service Architect? It’s a dynamic blend of strategy, collaboration, and relentless attention to detail, says Rachael Elliot.| itSMF UK
Ever wondered what a typical day looks like for someone juggling the hats of a Service Architect? It’s a dynamic blend of strategy, collaboration, and relentless attention to detail, says Rachael Elliot.| itSMF UK
Ian MacDonald proposes a value-related rebrand for our ITIL-based roles.| itSMF UK
How we define and combine digital products and services is now the source of some debate within the industry. Roman Zhuravlev sets out to dispel the confusion. The post Digital products and services: better together appeared first on itSMF UK.| itSMF UK
The itSMF UK Challenge Cup is open to all member organisations and is FREE to enter. Facilitated by our delivery partner SXP, teams of four colleagues will compete by playing the RUN-IT simulation in one of the 3 heats, and the winning team will be the one that achieves the highest score based on the combined leaderboard. The competition will culminate with a presentation to the winning team at the PSMA23 awards dinner in November – along with a prize of £1,000 for their selected charity!| itSMF UK
As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs. This convergence offers an opportunity for designers to rethink how we define, design, and deliver services, not just from a technical standpoint, but a human-centred one.| itSMF UK
Simon Rolley of DWP moves out of his comfort zone to present at AI in ITSM at Bletchley Park.| itSMF UK
Why have we been slow to take up teaching service management in our university system? Sandra Whittleston considers the contributing factors.| itSMF UK
One area of ITSM that has been ignored are guidelines in practice ownership. We have seen many practices and processes managed but not owned. Here are Barry Corless's Golden Guidelines for practice ownership supported by evidence I’ve gathered in the last 30 years.| itSMF UK
itSMF UK has announced some Board changes to take effect from the beginning of October| itSMF UK
