The latest MIT report sparked headlines declaring that “95% of AI pilots are failing.” It raises the question many executives are asking: why AI pilots fail and how to make them succeed. But that framing misses the bigger story. The report actually points to something extraordinary: AI is spreading through enterprises faster than any technology […]| CommBox
Learn how conversational websites boost conversions and customer engagement. Learn why AI-powered websites like CommSite are the new marketing standard.| CommBox -AI Customer Engagement Platform
Last week at Gamescom, NVIDIA announced the winners of the NVIDIA and ModDB RTX Remix Mod Contest, a $50,000 competition celebrating community-made projects that reimagine classic games with modern fidelity. The entries showed how far video game modding has come, with individual modders and small teams pulling off overhauls of similar quality to those created Read Article| NVIDIA Blog
At Gamescom, NVIDIA is releasing its first major update to Project G‑Assist — an experimental on-device AI assistant that allows users to tune their NVIDIA RTX systems with voice and text commands. The update brings a new AI model that uses 40% less VRAM, improves tool-calling intelligence and extends G-Assist support to all RTX GPUs Read Article| NVIDIA Blog
Summary Filing insurance claims has always been a long shot with tons of paperwork. It is slow and even stressful. Now think if an AI phone assistant can handle the entire process from reporting a loss to settling it within just minutes. It is possible by using AI phone automation. It can cut errors, save The post What Happens When AI Takes Over Your Insurance Claim Calls? appeared first on Botphonic.| Botphonic
7MIN READImagine this: 70% of customers expect real-time responses from brands. Yet, ... Read More The post What Is Smart Response Technology? How It’s Changing Small Business Chatbots appeared first on Clepher.| Clepher
Mango, the global fashion retailer, has rolled out a conversational AI-powered stylist assistant across the United States and eight key European markets, including Spain, the UK, Germany, and France. This move marks a significant step toward AI-driven customer engagement in ecommerce, leveraging natural dialogue to provide personalized shopping experiences at scale. From Search to Stylist: … Continue reading Conversational AI Reshapes Ecommerce: Mango Launches Virtual Stylist→ The post Co...| Iceclog
Explore how Generative Engine Optimization (GEO) is reshaping SEO for AI-powered search, zero-click results, and better LLM visibility in 2025 and beyond.| blog.powr.io
We examine five of the most remarkable—and often controversial—capabilities of artificial intelligence today, along with their broader societal impacts.| AllBusiness.com
“Clean up on aisle twelve.” Grocery stores, schools, QSRs, and more use intercom technology to maintain clear dialogue between employees and customers. Spoken word is still one of the most effective forms of communication, but shouting orders across your restaurant is definitely not the way to do it. The intercom is yet another digital addition […] The post Top 8 Restaurant Intercom Systems for 2023 appeared first on Hi Auto.| Hi Auto
From Microsoft’s new-look AI agent to a Lenovo customer service AI chatbot weakness, here are extracts from some of this week’s most popular news stories. Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent Microsoft has announced its new-look Customer Intent Agent in a move it describes as “accelerating the journey toward […]| CX Today
Lenovo is the latest high-profile brand to have a security flaw exposed in its AI customer service chatbot. Indeed, Security Researchers at Cybernews opened up Lenovo’s ChatGPT-powered customer service assistant, Lena, with jaw-dropping results. Its investigation found that Lena can be tricked into providing sensitive company information and data. Cybernews researchers were able to uncover a flaw […]| CX Today
Watch on YouTube In this CX Today interview, Deputy Editor Rhys Fisher sits down with Mackenzie Ellis, Solutions Specialist at ComputerTalk, to unpack how AI is transforming the agent experience. Far from the old “robots replacing humans” narrative, Mackenzie shares real-world examples of AI acting as a co-pilot – from streamlining repetitive tasks to enabling […]| CX Today
Gartner has dropped its first Magic Quadrant study into the Conversational AI space in over two years. The report, previously known as the “Gartner Magic Quadrant for Enterprise Conversational AI Platforms”, looks very different this time around. Most notably, many vendors have dropped off. These include OneReach.ai (a former Leader), AWS (a former Challenger), and […]| CX Today
Traditional Chatbot Conversational AI Chatbot GenAI Focus Rule-based conversation:– Answer FAQs – Follow scripted flows Context-aware interaction: – Understand intent – Respond naturally Creating new content:– Text– Images– Audio– Code Underlying Technology – User-selected options – Simple text – Machine learning – Natural language processing (NLP) – Large language models (LLMs) – NLP – Deep learning Input – User-selected options – Simple te...| CSG
Discover how low latency voice AI enhances customer trust with humanlike conversations and efficient AI assistants.| Botphonic
Explore how to build an AI call center for your business and enjoy cost-effective, round-the-clock customer service.| Botphonic
How conversational AI is reshaping ecommerce with faster purchases, personalized shopping, and seamless customer experiences| Iceclog
What are GPT Mentions? If you're already acquainted with ChatGPT, you may have stumbled upon the term "GPT Mentions." This feature unlocks a fascinating dime| AI GPT Journal
Learn about Conversational AI essentials, from FAQs to top platforms, all in one place.| AI GPT Journal
Many existing voice AI agents struggle to deliver a seamless customer experience. They often fall into one of three categories: Large Language Models (LLMs) offer a promising solution, enabling dynamic conversations in natural language. However, overcoming latency issues and building true voice intelligence for real-time interaction remain significant challenges. Introducing VoiceX: The Future of Voice […] The post Voice AI Reimagined: Ultra-Fast, Human-Like Interactions powered by VoiceX a...| Yellow.ai
Many retail companies are seeking to innovate and move beyond the architecturally closed rigid commerce applications of yore, towards endless experience led technology such as WhatsApp Business API, allowing a refined control over the user interface and digital commerce experience. In a market, where customers cannot physically go browsing the retail store, WhatsApp Business API is […] The post Empowering Shoppers via AI-Powered Retail Assistant on WhatsApp appeared first on Yellow.ai.| Yellow.ai
Phenomenology in CX design shapes lived experience through embodiment, temporality, and AI, creating digital interactions grounded in human perception. The post Phenomenology and CX: Designing for Lived Experience in a Digital World first appeared on New Metrics.| New Metrics
Why Static Sites Are Falling Short—And How Leading Brands Are Responding Let’s be honest: most websites weren’t built for how people actually behave in the digital world anymore. They’re packed with pages, menus, and make you dig through webpages for answers. Meanwhile, your customers are used to AI and now expect something else entirely—speed, simplicity, […]| CommBox
I see it everyday as a Product Leader in AI at a top CX tech company, so we stopped thinking in “pages” and started thinking in conversations.| CommBox
The classic SaaS funnel is obsolete. AI is replacing the leaky, linear model with a single, intelligent conversation that delivers value from the very first touch. For product builders, this shift represents the single greatest opportunity to build a modern, resilient growth engine. Learn the essential principles—from delivering "Day Zero Value" to building a proactive AI partnership—to stop patching a broken system and start building the future of product-led growth.| LBZ Advisory
CX Today covers Conversational AI news including Agent Assist, AI Agents, Artificial Intelligence, CCaaS and more.| CX Today
AI rewired customer expectations. 61% now leave websites in 5 seconds. Learn why conversational interfaces are the future of web design.| CommBox
Ask richer questions. Get deeper answers. We’ve just launched the brand new Multiple Open-Ended question type on Pollfish – giving you […]| Pollfish Resources
Episode 18 of the AI in Marketing: Unpacked podcast, with Susan Westwater The post Harnessing Voice AI: Building Authentic Customer Connections appeared first on The Social Media Hat.| The Social Media Hat
Discover the power of Chatbot AI and how it can transform your business. Learn why this cutting-edge technology is a must-have.| zynthiq
According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.| Parlance
Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.| Parlance
Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.| Parlance
Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.| Parlance
Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.| Parlance
To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.| Parlance
The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.| Parlance
Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.| Parlance
There’s no shortage of noise in the AI and CX space today. From “generative” to “intelligent” to “autonomous,” the labels are stacking up—each promising transformation, but rarely delivering clarity. “Agentic AI” is the latest buzzword sweeping the industry—systems that can independently take actions to complete tasks. But instead of debating whether a platform is truly […]| CommBox
LangChain is making waves in the field of AI by revolutionizing the way we connect chatbots like ChatGPT to external data sources. Although LangChain is| CustomGPT
Explore the top AI agent companies of 2025 – including OpenAI, Google, Microsoft, Anthropic, Amazon, and startups like Monica – driving the future of autonomous digital agents through tool use, collaboration, and enterprise integration.| TOPBOTS
The answer lies in a constellation of new techniques that transform LLMs into more methodical thinkers. Here's a look at five of the most influential strategies pushing reasoning LLMs into new territory.| TOPBOTS
Learn why your business needs a knowledge base, how to create it using weDocs, and best practices to ensure its success. We'll also discuss the best practices for structuring content, optimizing searchability, and using AI-powered automation.| weDocs
The recent disruption caused by DeepSeek’s R1 model sent shockwaves through the AI community, demonstrating that Chinese AI advancements may have been underestimated. The model’s performance, rivaling some of the most advanced offerings from OpenAI and Anthropic at a fraction of the cost, signaled a new era of competition in artificial intelligence. However, DeepSeek is […] The post Beyond DeepSeek: An Overview of Chinese AI Tigers and Their Cutting-Edge Innovations appeared first on TO...| TOPBOTS
We're excited to announce that Spectrm has raised $6.5 Million in our latest funding round. The post Spectrm Secures $6.5 Million in Funding to Accelerate Next-Gen Conversational AI Engagement Platform appeared first on Spectrm.| Spectrm
We talked to customers and rebuilt our platform based on feedback. The new Spectrm with enterprise messaging features and AI tools is here!| Spectrm
Discover how conversational AI can revolutionize your customer service. Learn effective implementation to enhance user engagement and reduce support load.| Triple A Review
Explore the ultimate guide to Conversational AI. Learn its types, benefits, use cases, and implementation to transform business efficiency.| Prismetric
There’s no denying the power of Conversational AI. In a 2021 study conducted by IBM, 99% of companies reported an increase in customer satisfaction due to using conversational AI solutions like virtual agents. Leaders went on to see higher first contact resolution, containment, and better intent recognition. That has dramatically reduced call abandonment rates, re-routes, and […] The post The Importance of Continuous Improvement in Conversational AI appeared first on Servion Blog.| Servion Blog
When it comes to dealing with brands, customers have a clear idea of what they want. If they aren’t happy, they will let it be known. While enterprises have embraced new technologies to meet customer needs, it hasn’t always translated into seamless customer experiences. It is therefore important to re-examine your customer experience strategy, on […] The post Eight Trends That Will Shape The Future Of Customer Experience in 2019 appeared first on Servion Blog.| Servion Blog
We delve into ten groundbreaking AI research papers of 2024. Produced by leading labs such as Meta, Google DeepMind, Stability AI, Anthropic, and Microsoft, these studies showcase innovative approaches across various domains.| TOPBOTS
Conversational AI Voice Chatbot Solutions Modern automation has brought together various aspects of a customer’s voice from spoken to written word. When combined into a communication platform, they offer an omni-channel communication delivery system that can be tailored to each customer’s preference from phone, chatbot or SMS messaging. Let’s take a look at how voice … Conversational AI Voice Chatbot Solutions Read More » The post Conversational AI Voice Chatbot Solutions appeared fi...| Plum Voice
How does Generative AI work? Generative AI has sparked a revolution in various industries – from art and music to business and marketing. Its integration into interactive voice response (IVR) systems has been especially beneficial, providing customers with a better experience and boosting efficiency. Below, we will investigate how generative AI is boosting the capabilities … Generative AI – Transforming Interactive Voice Response Read More » The post Generative AI – Transforming Inte...| Plum Voice
I’m not a coder, nor a developer, and I’m nowhere close to being a technical resource, but I can tell you first hand that Plum Fuse is a very intuitive tool on a secure cloud platform. The Plum Fuse low-code tool is the best programmable GUI interface for building out voice automation applications – whether … Plum Fuse Pre-Built Template Center Read More » The post Plum Fuse Pre-Built Template Center appeared first on Plum Voice.| Plum Voice
We explore the top 10 AI trends, from the rise of multimodal systems to the increasing demand for smaller, more efficient models.| TOPBOTS
In a world of endless scrolling and banner blindness, conversational display ads are emerging as an innovative solution for not only grabbing user attention but also effectively communicating offers and vouchers. These ads provide a unique way to engage potential customers and encourage conversions through personalized interactions. Vouchers, when used strategically, can become a powerful […] The post Transforming Offer Communication: Combining Conversational Display Ads and Unique Voucher ...| Spectrm
Learn how conversational display ads are enhanced by LLMs, why they work, and how easy it is to implement them with platforms like Spectrm.| Spectrm
As increasingly more contact centers are leveraging AI-powered CX channels, it's critical to implement AI governance to eliminate risks.| Cyara
We have curated a list of some of the highest-quality generative AI courses from respected providers such as DeepLearning.ai, Google Cloud, AWS, IBM, and more.| TOPBOTS
Discover the latest advancements in personal AI assistants from leading tech companies like OpenAI, Google, Microsoft, Amazon, and Apple.| TOPBOTS
There are many security risks associated with conversational AI. Learn how improve your conversational AI testing.| Cyara
We will delve into four leading AI research tools – ChatGPT, Gemini, Claude, and Perplexity – by assessing the quality of their responses, current data access, source referencing, and pricing.| TOPBOTS
This article explores the roles of voice AI agents and human agents in customer support, examining their respective strengths and limitations to identify the optimal balance for delivering exceptional customer service.| Botsify
This year, there’s a new line on the annual budget: AI. We explore whether 2024 will be the year that enterprises invest in AI and delve into the reasons behind this potential transformation.| Vixen Labs
James Poulter, CEO of Vixen Labs, recommends three books exploring the ethical, humanitarian, and practical impacts of AI on society.| Vixen Labs
Discover the steps to successfully integrate conversational AI into a large-scale organisation and transform your business with AI.| Vixen Labs
The intercom is yet another digital addition to food service establishments that are boosting operational efficiency. Learn more with Hi Auto.| Hi Auto
Conversational AI is used by businesses to personalize and laser-focus their marketing efforts. Discover 5 proven applications of AI in digital marketing.| SmarterQueue
Conversational AI is now apart of our reality. This comprehensive list of conversational AI statistics highlights its growing influence.| Netomi
