Uncover the power of TIMWOODS in reducing waste and enhancing returns management for retailers and 3PLs.| Optoro
Returns are an integral part of the retail industry, significantly impacting customer loyalty, operational efficiency, and profitability. In 2024, the total value of returned goods reached approximately $890 billion, representing ~17% of all goods sold. Effectively managing returns is, therefore, essential for retailers aiming to thrive in 2025 and beyond. This article explores critical questions surrounding returns and provides actionable strategies for retailers.| Optoro
Returns are a big part of shopping, especially as online sales keep growing. How retailers handle the first step—return initiation—can make or break the customer experience. In this article, we’ll explore UX best practices and strategies for creating a seamless customer return experience (CRX) and driving return portal adoption, including insights from our Design Team’s latest retailer experience audit.| Optoro
Learn why using your warehouse management system (WMS) to manage returns may not be the most effective, and how to avoid losses with a returns management system (RMS).| Optoro