Customer feedback is everywhere, but is it working for you? At Surveypal, we’ve been asking ourselves this question. With Surveypal CXM, we’re setting a new standard for how feedback is analyzed and more importantly, used across an entire organization. At the heart of this lies one of our most powerful concepts: sources. But what exactly...| Surveypal
Imagine this: Julia, a retail CX leader, starts her Monday morning basking in a glow of achievement. Her team’s latest customer experience dashboard is a sea of green. NPS is up, CSAT looks solid, and every executive meeting for the past quarter has been full of congratulations. By all traditional CX metrics, it appears the...| Surveypal
Imagine this: Julia, the VP of Customer Experience at a national retail chain, walks into the Monday executive meeting beaming. Her team’s latest customer satisfaction scores and NPS came in strong. Record highs, in fact. On paper, it looks like the company is excelling at CX. But as colleagues congratulate her, Julia can’t shake a...| Surveypal
Focusing on 'experience' is crucial for any business today, but terms like CX, EX, PX, and BX often cause confusion. What exactly do they mean, and how do they fit together?| Surveypal
Your customers aren’t just smarter today – they’re smarter and more demanding every day. Shep Hyken put it well during the 2025 CX-Senate webinar: “Customers today are smarter than they were last year, and the year before. They are getting smarter because they know what great service is.“ But what does this rapid evolution mean...| Surveypal
In today’s hyper‐competitive, digitally driven world, the customer experience (CX) is the key differentiator that can make or break a brand. As businesses transition more and more into the “ex| Surveypal
Discover how common NPS survey design choices can secretly bias your results. Learn to identify and fix hidden pitfalls in your Net Promoter Score surveys to get more accurate customer feedback.| Surveypal
Data privacy is no longer just a legal obligation. It’s a cornerstone of customer trust and business resilience. As organizations collect and analyze customer feedback to improve experiences, they m| Surveypal
The Net Promoter Score (NPS) has been a trusted metric for measuring customer satisfaction for over two decades, largely due to its simplicity and its proven correlation with customer loyalty and business growth. For example, companies with higher NPS scores often experience lower churn rates and higher customer lifetime value. But while many businesses chase...| Surveypal
Every customer experience professional understands the importance and benefits of customer journey mapping. Despite the widespread use of customer journey maps, there’s no standard for creating t| Surveypal
Customer feedback is a core piece of customer experience management (CXM). The high volume of data is one of the main challenges of feedback management. It limits the benefits businesses could achieve| Surveypal
Feedback Automation is essential for maintaining your brand's reputation and ensuring that every customer interaction reflects positively on your company.| Surveypal