Customer experience is currently a great industry to be a part of. Why? Executives are increasingly pointing to customer experience as the primary way they intend to differentiate in the marketplace. Like never before, CX leaders are in demand. The post Looking to Increase CX Visibility with Executives? Try a Journey Map. appeared first on Walker.| Walker
“Seven in 10 U.S. adults are poised to set goals for themselves”, but 34% of goal-setters won’t write their goals or make a specific plan to achieve them. Americans’ Goal-Setting Approach in 2023, Gallup poll Goal-setting is a process of establishing performance levels to reach a desirable outcome. While high-performing companies spend a lot of […] The post 7 Goal-Setting Questions You Must Ask to Drive Results appeared first on Weekdone.| Weekdone