Phenomenology in CX design shapes lived experience through embodiment, temporality, and AI, creating digital interactions grounded in human perception. The post Phenomenology and CX: Designing for Lived Experience in a Digital World first appeared on New Metrics.| New Metrics
CX growth doesn’t happen overnight – or without a lot of planning, hard work, and patience. This article introduces our free whitepaper on establishing CX in your organization. Do you want to help your organization improve its revenue, customer satisfaction, and employee engagement? Of course you do. Do you have ideas on how to use […]| CX by Design
When we’re working with a new client, we’re often met by a mountain of CX goals – and then by budget and time constraints that make it impossible to implement all of them. Maybe this sounds all too familiar to you; it’s a common scenario for anyone in the CX field. Here’s a simple method […]| CX by Design
One of the most important parts of the CX process is customer experience research and validation. As practitioners of a human-centric field, our top priority is understanding the needs of the people interacting with our clients’ systems.| CX by Design
Welcome to the fifth article in our series explaining the CX by Design process – how we partner with our clients and help them solve their complex business and CX problems. So far, we’ve discussed: By now, we’ve been working with our client for several months. We’ve thoroughly mapped their business processes and understood their […]| CX by Design
This is the fourth article in our series explaining the collaboration process we follow with our clients. The first article overviewed our entire framework, and the second article explored why clients reach out to us. In our last article, we explained the first 10 days of establishing the relationship. At this point, we’ve spent two […]| CX by Design
CX vs. UX. Many professionals get CX and UX confused; some people even think they’re basically interchangeable. In this post, we’ll discuss the differences between CX and UX| CX by Design
What is UX? The business world is awash with Xs, and we’re not even counting the social media platform formerly known as Twitter.| CX by Design
The first question people ask us about the CX process is “How does it work?”. We get this question from prospective clients...| CX by Design