Governing boards must act as fiduciaries for their institutions, not extensions of political parties or federal agencies. The post New Higher Ed Compact Threatens Institutional Independence appeared first on AGB.| AGB
The conversation surrounding the risks and opportunities of AI remains complex and fraught with uncertainty. There is, as yet, no clear consensus among businesses, consumers, and regulators on its ground rules – at least certainly not in the UK. While AI offers transformative potential, the ability to address complex issues, quickly understand trends and huge… The post How to get the best out of AI? Focus on people appeared first on Institute of Customer Service.| Institute of Customer Service
Navigating the current market pressures requires fostering a working environment that supports performance, well-being and job satisfaction.| Institute of Customer Service
Employee engagement is as critical as it has ever been for organisational success, and although the key ingredients that drive engagement haven’t changed in the last 20 years, the environment we are all working in certainly has. Employees today increasingly value opportunities to develop their skills and careers; they want to be heard and have… The post If people really are your most important asset, keeping them engaged is essential appeared first on Institute of Customer Service.| Institute of Customer Service
This week, the Chancellor’s announcement of the Autumn Budget on 26 November has reignited conversations about the UK’s ability to deliver on its growth ambitions. It’s clear that the UK is facing a significant productivity challenge that is impacting these ambitions, and recent figures suggest this is being felt disproportionately by younger people in the job… The post Unlocking potential to futureproof our workforce appeared first on Institute of Customer Service.| Institute of Customer Service
The use of AI has featured heavily in the news again this week. In fact, you would have had to be on a different planet to avoid the stream of thoughts and headlines. Those responsible for customer service in our organisations will be aware that it has traditionally been viewed as an important, but… The post Beyond the chatbot: The hidden potential of AI appeared first on Institute of Customer Service.| Institute of Customer Service
This week’s latest inflation figures from the Office for National Statistics have issued a timely reminder of the difficult road ahead for our UK organisations and the economy overall. Inflation rose to 3.8% in July, up from 3.6% the month before and marking the highest level since January of last year. A stark contrast to last July,… The post Back to business and keeping momentum in the service agenda appeared first on Institute of Customer Service.| Institute of Customer Service
It is deeply concerning to see abuse towards service workers continue to rise – affecting the 60% of the workforce.| Institute of Customer Service
The reforms announced this week are intended to unlock growth for businesses across sectors, in particular those in financial services.| Institute of Customer Service
Investing in customer service can be a catalyst for building consumer confidence, increasing loyalty and spend, and driving long-term growth.| Institute of Customer Service
The Government’s Spending Review this week marked a key moment in shaping our national economic strategy, and its £113bn commitment to capital investment over the cutgrrent parliament signals a desire to stimulate long-term, sustainable growth.| Institute of Customer Service