Navigating labour market pressures by boosting productivity ⋆
Navigating the current market pressures requires fostering a working environment that supports performance, well-being and job satisfaction.| Institute of Customer Service
As the days shorten and retail’s Golden Quarter gets into full swing, we’re reminded that this is a critical trading period. For retailers and hospitality operators especially, but many other sectors too. While autumn has been mild, when we might expect footfall to rise, we’ve seen consumers cut back on spending, as higher interest rates… The post Capitalising on the busy months ahead appeared first on Institute of Customer Service.| Institute of Customer Service
Each year, National Customer Service Week provides an opportunity to celebrate everything that makes up our Service Nation: the individuals, teams, and organisations that each bring genuine value to people, communities, and the economy through a commitment to service excellence. These celebrations feel especially meaningful this year, offering us not only a chance to recognise… The post National Customer Service Week – and beyond appeared first on Institute of Customer Service.| Institute of Customer Service
In his conference speech last week, Sir Keir Starmer laid out his view of what it means to be British, focusing on what brings us together rather than what divides us. At a time when political polarisation dominates headlines, this reminder matters. Our strength has always stemmed from togetherness – building a society in which… The post Rebuilding national unity through our Service Nation appeared first on Institute of Customer Service.| Institute of Customer Service
The conversation surrounding the risks and opportunities of AI remains complex and fraught with uncertainty. There is, as yet, no clear consensus among businesses, consumers, and regulators on its ground rules – at least certainly not in the UK. While AI offers transformative potential, the ability to address complex issues, quickly understand trends and huge… The post How to get the best out of AI? Focus on people appeared first on Institute of Customer Service.| Institute of Customer Service
Navigating the current market pressures requires fostering a working environment that supports performance, well-being and job satisfaction.| Institute of Customer Service
