The use of AI has featured heavily in the news again this week. In fact, you would have had to be on a different planet to avoid the stream of thoughts and headlines. Those responsible for customer service in our organisations will be aware that it has traditionally been viewed as an important, but… The post Beyond the chatbot: The hidden potential of AI appeared first on Institute of Customer Service.| Institute of Customer Service
This week’s latest inflation figures from the Office for National Statistics have issued a timely reminder of the difficult road ahead for our UK organisations and the economy overall. Inflation rose to 3.8% in July, up from 3.6% the month before and marking the highest level since January of last year. A stark contrast to last July,… The post Back to business and keeping momentum in the service agenda appeared first on Institute of Customer Service.| Institute of Customer Service
Traditionally, many of us jet off on holiday at this time of year, to make the most of the school break, enjoy the warmer weather abroad, or simply recharge. Recently though, patterns have started to shift. A survey in July found that 9% of holidaymakers had changed their preferred holiday months, up from 8.5% last year. This… The post How the hospitality sector – and business in general – can capitalise on evolving consumer preferences appeared first on Institute of Customer Service.| Institute of Customer Service
A glance at some of the economic headlines this week might suggest a gloomy outlook – whether because of concerns over the gap in public finances being bigger than we thought, another drop in construction activity, or internal uncertainty from the Bank of England over the latest rate cut. But if we look a little… The post A strong service strategy is also key for business customers appeared first on Institute of Customer Service.| Institute of Customer Service
It is deeply concerning to see abuse towards service workers continue to rise – affecting the 60% of the workforce.| Institute of Customer Service
The reforms announced this week are intended to unlock growth for businesses across sectors, in particular those in financial services.| Institute of Customer Service
Investing in customer service can be a catalyst for building consumer confidence, increasing loyalty and spend, and driving long-term growth.| Institute of Customer Service
The Government’s Spending Review this week marked a key moment in shaping our national economic strategy, and its £113bn commitment to capital investment over the cutgrrent parliament signals a desire to stimulate long-term, sustainable growth.| Institute of Customer Service