In the software world, tickets (as implemented in Jira, etc) often have a bad reputation, and I think it’s undeserved, once we reframe what, or who tickets are for. In this article I want to revisit the purpose of tickets, usually “tickets for project management”, explore an alternative viewpoint of “tickets as engineering records”, and highlight how tickets should be useable as asynchronous alternative to (synchronous) communication. Tickets as project management Under this fairly ...
