This originally appeared on my Medium on2019-Mar-28. This is not my story, but it is one I’ve seen it several times now. It’s a story worth telling because it happens time and time again. It is an excellent example of deeper problems in software and systems engineering. Let’s follow a system’s growth over several years to explore the problem. In the beginning, the system was built. Users were happy, on-call pagers were quiet, and for a time, things were good. Users connecting to a ser...
