PDF format Susan L. GormanMassachusetts College of Pharmacy and Health Science David C. HoodJohnson & Wales University Tania C. ReisArkansas State University Correspondence related to this manuscript should be directed to Sue L. Gorman, MPHS University, sue.gorman@mcphs.edu Abstract Higher educational institutions (HIEDs) are complex organizations at a pivotal moment in history (Bourgeois, 2016; Guskin & […]