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U.S. Companies Losing Customers As Consumers Demand More Human Interaction, Accenture Strategy Study Finds
https://newsroom.accenture.com/news/2016/us-companies-losing-customers-as-consumers-demand-more-human-interaction-accenture-strategy-study-finds
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NEW YORK; Mar. 23, 2016 - 83 percent of U.S. consumers prefer dealing with human beings over digital channels to solve customer services issues, according to new research from Acc
