Top This is for deprecated App Versions; SecOps v2.1.0, ITSM v2.1.0, VR v1.1.0. Please see the latest Installation and Configuration Guide for current versions of the apps. Overview To integrate Carbon Black Cloud and ServiceNow, there are three apps available for different use cases. To manage security incidents, there is a SecOps App and an ITSM App; these have the same functionality and the choice is determined by whether you have the SecOps or ITSM ServiceNow module.