In front of an Olympic venue, her phone camera hovers over the Olympic pin. The link appears and she selects her language, scans the landing page, and then decides she’d like to chat live with someone. Hesitatingly, she types “Hello” and waits. Three gray dots bounce up and down, indicating someone is responding. The answer comes from a digital responder who’s sitting on their couch, nursing a coffee as they wait anxiously for this moment. From there, a conversation starts, diving...
