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AI and the Contact Center: Working Together in Harmony - CX Journey™
https://cx-journey.com/2021/12/ai-and-the-contact-center-working-together-in-harmony.html
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mundane, repetitive tasks, it takes them away from what’s important, interesting, and impactful – and both the agent experience and the customer experience suffer. Is using AI in the contact center the right solution to get agents back on track?
