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What’s Keeping Healthcare CIOs Up at Night: How to Improve Patient Satisfaction by Handling Calls More Efficiently - MedCity News
https://medcitynews.com/2024/08/whats-keeping-healthcare-cios-up-at-night-how-to-improve-patient-satisfaction-by-handling-calls-more-efficiently/
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Health systems have spent billions on portals while investments in modernizing the voice channel — the dominant preference of healthcare consumers — have taken a backseat.
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