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19 Call Center Metrics and KPIs To Watch In 2024 | Enthu.AI
https://enthu.ai/blog/call-center-metrics/
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Here is the list of the top call center metrics and KPIs: 1. FCR 2. AHT 3. Service level 4. Post call work 5. NPS 6. Churn rate 7. Contact quality & more.
