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Four Inputs of a Customer-Centric Culture Transformation - CX Journey™
https://cx-journey.com/2020/11/four-inputs-of-a-customer-centric-culture-transformation.html
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There’s a lot of talk about customer-centricity and customer-centric organizations, but what does that really mean? I define it for you in this post - and I outline the four inputs that feed into and inform a customer-centric culture.
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