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From:
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Decoding the Language of Empathy - by Tara McMullin
https://www.whatworks.fyi/p/decoding-the-language-of-empathy
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Ask 100 people what empathy is, and you'll get 100 different answers. Yet, empathy is billed as an essential "soft skill" for today's world of work. So what is it? And what is it not?
