In my career I’ve had to conduct a number of retrospectives. Ahead of them it already sucked, there was an outage at some point, customers were impacted, and it was our fault. Never was it solely on our underlying infrastructure provider (AWS or Heroku), nope the blame was on us and we’d failed in some way. And as soon as the incident was resolved, it wasn’t time to go home and decompress with a beer, it was time start the process of a retrospective. Finding the motivation to get right ...
