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‘Utilities aren’t selling energy anymore, they’re in customer service’: Kraken Global Director | Enlit World
https://www.enlit.world/customer-services-management/utilities-arent-selling-energy-anymore-theyre-in-customer-service-kraken-global-director/
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Lara Beers shares her views on how the customer and smart technology play a critical role in the next phase of the energy transition.
