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Is It Time to Audit Your Customer Experience Transformation? - CX Journey™
https://cx-journey.com/2020/05/is-it-time-to-audit-your-customer-experience-transformation.html
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A customer experience audit can take one of two formats or meanings. In this post, I talk about one of those two: the audit of the structure and strategy you have in place to deliver the experience your customers are having – or desire to have.
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