By John Goodman and Scott M. Broetzmann Adam Alter, Assistant Professor of Marketing & Psychology at NYU’s Stern School of Business, recently opined that global warming is a perfect storm of “threat-by-stealth”. He notes that, despite the overwhelming agreement among experts that humans contribute to global warming and its apocalyptic impact, it very often remains […] The post How The Net Promoter Score (NPS) Is Like Global Warming first appeared on Customer Care Measurement & Consult...
