Worried about the economic slowdown? Most executives are, and they’re going into cost-cutting mode. One area you should not decrease investment in, however, is your contact center. Personal consumption is growing year-over-year, and contact rates are growing right along with it. What happens if your customers try to engage with your business and there’s sloppy service […] The post Cutting Corporate Spending? Don’t Touch Your Contact Center appeared first on Servion Blog.
