Customers are buying and the economy is growing, but is your contact center hurting? Contact rates are at an all-time high and agent staffing is at an all-time low. How do you handle more inquiries using fewer (or at the very least, the same) resources? This is where Artificial Intelligence (AI) and omnichannel come into […] The post Why AI and Omnichannel Are Today’s Top CX Investments appeared first on Servion Blog.
