Migrating from Traditional to Conversational IVR: Modernize Your Goldmine Interactive Voice Response (IVR) systems have long been a staple in customer service, but rising customer expectations demand a shift toward more advanced solutions. Traditional IVRs often fail to deliver an effortless experience, resulting in customer dissatisfaction. However, the emergence of next-generation IVR systems, called Conversational […] The post How to migrate from traditional to conversational IVR appeare...
