I hate to be the bearer of bad news, but as Steve Walker says in our bonus 10 Traits Recap podcast episode, “it would take a pretty special brand of unicorn.” At a Qualtrics X4 event, we took a group of about 40 B2B CX professionals through a self-evaluation exercise. And guess what? Not a... Read more » The post Why you’ll never be <del>a unicorn</del> great at all 10 CX traits appeared first on Walker.
