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The Kafkaesque Hell of LLM-Powered Customer “Service” – Free Dissociation
https://free-dissociation.com/blog/posts/2025/01/the-kafkaesque-hell-of-llm-powered-customer-service/
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tl;dr I will probably not be purchasing a Gradient All-Weather Window Mounted Heat Pump, and you probably shouldn’t either. I have now had the dubious pleasure of interacting with a customer …
