I recently saw a tweet from a well respected open-source developer, that someone was trying to use him as a free helpdesk. This is a common problem in the open-source community, and it’s a problem that I think is worth addressing. This explanation is not set in stone, but it’s a good starting point for understanding open-source. Open-source helpdesk What is open-source? Open-source is a term that refers to software that is free to use, modify, and distribute.
