Have you ever called a business and been swiftly connected to the right person without bouncing between departments? That’s Automatic Call Distribution (ACD) in action. It ensures calls get to the right place without unnecessary delays. But what exactly is ACD, and how does it work? Let’s break it down. What Is Automatic Call Distribution? […] The post What Is Automatic Call Distribution (ACD) and How Does It Work? appeared first on Cloudcall.
