Call centers are the beating heart of customer interactions, but keeping track of performance can feel like juggling a dozen flaming torches. That’s where call center metrics and KPIs come in! Call center metrics aren’t just numbers—they’re the key to happier customers, motivated agents, and real business growth. In 2025, people expect more than just […] The post Top Call Center Metrics and KPIs in 2025 appeared first on Cloudcall.
