Writing a useful technical support ticket can make a huge difference in the kind of interaction you’ll have with the people providing support. As an analogy, think of it as being the person who comes to the reference desk with a well-constructed research question, vs. “I need to write a paper about cancer” or “I want to reread this book, I know it was blue.” And just like our students learn how to construct that question from a generic one about cancer into a fully-fledged research ...
