The practical (and magical) uses of AI are on every technologist’s lips to some extent. From CIOs to CISOs to practitioners like us, most of us are trying to separate the hype from the help. For me, one of the most fascinating things in all of this is the potential for AI-powered agents. Back in 2019 I talked about an individual-centric flavor of them which I called “Counselors.” Flash forward and Salesforce is all in on AgentForce, building customer engagement agents at scale.
