This is the first article in our 10-week series: From Busy to Flowing – Unlocking Sustainable Agility. In last week’s kickoff, Why Flow Efficiency Matters More Than Ever in an Era of Cost Cutting, we explored why focusing on flow is essential in today’s cost-conscious environment. Now, we begin the series in earnest by challenging one of the most deeply ingrained (and damaging) assumptions in modern work: the belief that keeping people busy drives productivity. In reality, it may be the...