Paul McCollum, author of "Practical Salesforce Architecture", shares his journey from microbiology to tech, discussing his work at Nortel Networks, and his transition into enterprise architecture with Salesforce. They explore the importance of empathy in engineering, how user-centric design motivates developers, and the evolution of agile development. Paul emphasizes solving real user problems over technical tasks and how continuous learning keeps work exciting. Chapters Introduction – [00:...