Client onboarding is a process that involves welcoming new clients into your product, answering their questions, and ensuring they understand how to get value from your product. It’s usually the responsibility of Customer Success Managers for high-touch ”white glove” client onboarding and may be automated for lower-ACV customers e.g. in SaaS. Either way, it’s the time when […] The post What is Client Onboarding? appeared first on Userpilot.
