There’s a reason that we call our bug tracking software “todo”: it designed to track things that need to be done. It’s not designed for end-user support, handling feature requests, and so on. This is a departure from the approach of some other popular forges. We use our bug trackers for confirmed bugs and confirmed feature requests only. Due to learned behaviors from other platforms, many users do not understand this. For this reason, many project admins actually go so far as to set u...
