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Customer support center: a new name for a new approach
https://www.odigo.com/blog-and-resources/blog/customer-service-vs-customer-support-center-why-the-distinction-matters/
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Customer support is often considered a subset of customer service, but has the industry outgrown this approach? Find out why it’s time to redefine the status quo and deliberately design adaptable future-ready customer support centers.
