Introduction In March 2023, I embarked on a mission to explore the potential of Large Language Models (LLMs) within Grab. What started off as an attempt to solve a specific problem—reducing the burden on our ML Platform team’s support channels, ended up becoming something much bigger. The creation of GrabGPT, an internal ChatGPT-like tool that has transformed how folks in Grab interact with AI. This is the story of how a failed experiment led to one of Grab’s most impactful internal too...
