I've been working on ‘transformation’ for the past year. It's an unhelpful, precarious word, but we’re stuck with it. Through it, I’m learning a lot about working with people who are new to things like agile and user-centred design. This is about a few of those learnings, focusing on the words that we use to describe work; communication tools that describe intent to others. Outcomes, user needs, assumptions, non-functional requirements, problem statements, outputs, solutions, business...
