Many customer service systems still rely on outdated infrastructure that treats voice interactions as isolated events. As a result, callers often face blind transfers, disconnected data, and the frustrating experience of repeating themselves with every escalation. In our recent LIVEWire webinar, we tackled this issue with a hands-on demo that shows how to build intelligent call flows that retain and pass context using SignalWire's AI agents, markup, and browser SDKs.
